OmniModX

Transform Customer Communications with a Next-Generation Approach

Revolutionize your communications through a personalizedseamlessstrategic approach.

Enhancing and modernizing customer engagement through forward-thinking communication strategies at every touch point.

Powering Smarter Customer Interactions.

We are OmniModX—leaders in modernizing communication at every stage of the customer engagement lifecycle. With decades of experience in various industry communications, we design forward-thinking delivery strategies that elevate the customer experience. Our team brings a proven track record of success, strong partnerships with leading contact centers and AI/IVR providers, and deep expertise in deploying advanced technologies like conversational AI.

Healthcare Solutions

Streamline patient communication, boost engagement, and improve outcomes at every touchpoint.

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Political Edge

Omnichannel polling and survey campaigns that get your message heard.

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Our features

Intelligent Outreach. Seamless Support. Scalable Results.

Intelligent Outreach. Seamless Support. Scalable Results.

We combine AI efficiency with expert human support to handle outreach, qualification, compliance, and follow-up—all in one streamlined solution.

We combine AI efficiency with expert human support to handle outreach, qualification, compliance, and follow-up—all in one streamlined solution.

A.I. Voice

Handle initial dialing, contact, interest generation, and prequalification with AI—only paying for actual talk time, not wait or wrap time. Say goodbye to agent utilization issues like breaks, absenteeism, and lack of focus—AI stays consistent, efficient, and always ready.

Live Agents

We provide enhanced training and development to ensure high-quality, knowledgeable support teams. Our workforce is equipped to handle Level 2 requirements and specialized areas, including regulatory-compliant roles like licensed insurance agents.

Digital Engagement

Leverage full omni-channel capabilities to cast a wide net, generate interest, and secure “opt-ins”. From welcoming new enrollees and assisting with enrollment, to identifying immediate needs, scheduling appointments, and conducting post-visit satisfaction surveys—OmniModX supports the entire patient journey with proactive, personalized outreach.

Precision Engagement

Smarter Interactions. Better Timing. Stronger Results.

At OmniModX, we’ve harnessed the power of technology to sharpen and expand our capabilities in delivering industry-specific interactions. Our core mission is to empower you to engage your target audience more effectively—precisely when they’re available and most receptive.

Our Methodology.

01

Assess

A series of stakeholder meetings will be conducted to evaluate current engagement methods, assess performance levels, and define modernization goals.

02

Design

A customized solution will be developed to deliver process improvements, expanded outreach, enhanced coverage, and measurable cost efficiencies.

03

Setup

A detailed implementation plan will be established, including vendor coordination, technical integration, data conversion, workforce tasks, and change management.

04

Deploy

Exit criteria will be clearly defined to ensure deployment success, with ongoing support provided to monitor performance and recommend improvements.